Frequently Asked Questions About Our Shipping and Handling Policy

Here are some questions and answers about our newly-installed shipping and handling module and policies:

    Q: Why do you include a $4.95 handling charge for orders under $25.00?

    A: We do not have a fancy, automated warehouse and pack all our orders by hand. Because our prices are so low, our profit doesn't even cover the cost of handling small orders. So we include the $4.95 handling charge for orders under $25.00, so that we at least cover our costs with what we make on these orders.

    Q: What has changed in your new shipping options?

    A: Because of the limitations of our old, PayPal-based shipping interface, we were unable to charge "actual" shipping rates. So we used a fixed-base shipping charge for most orders. We now have an entirely new, custom software for placing orders, and an entirely new third-party payment processor. So we are able to give you several options for shipping, and link to the actual shipping rate schedules for the U.S. Postal Service (USPS) and Federal Express (FedEx). (*)

    For most small orders, this will mean a reduction in your shipping charges from our previous rates if you choose the cheapest shipping option available. The shipping charges will now reflect the actual, posted rates by the carriers for shipping your orders.

    PLEASE NOTE: FedEx Ground shipping for U.S. domestic and international orders is not available to residential addresses! Please choose either USPS for mailing in the U.S.; FedEx Home® for FedEx delivery in the U.S.; or USPS Priority Mail International® for shipping to international destinations.

    Q: Is there a bulk shipping rate for larger orders?

    A: YES!! We now offer FREE shipping for all orders of at least $125.00 in product value. (Shipping and handling charges are not included in calculating the order value.) This special offer applies to domestic, continental U.S.-based addresses only. Sorry, due to the cost of shipping to Alaska, Hawaii and international addresses, we are not able to offer free shipping for these orders. For further information, please feel free to contact our office - or see below for telephone information.

    Q. How long will it take to receive my order?

    A. We try to fill orders within three business days of being placed over the website. (Please note: the warehouse is not open, and does not process or ship orders, on weekends or U.S. national holidays.) Shipping time varies according to distance from our offices. For mailed orders, we generally use USPS Priority Mail®, so that we get tracking information - this service will often get you your shipment just as fast as FedEx! So you may want to check the USPS website for delivery times.

    Once your order ships, you will receive a tracking number that you can follow by entering the tracking information on the appropriate website. Please refer to the USPS website or FedEx website for exact shipping times and up-to-date tracking information. The ZIP Code of our local post office is 90045.

    With that being said, the import/export business can be difficult to predict. Sometimes our overseas shipments are delayed in transit, or held for inspection by customs or FDA officials - none of which is in our control. As a result, we sometimes run short of supply unexpectedly. We do our best to keep our site updated for out-of-stock items, and to notify all customers who may be subject to a "back order." But due to our limited staffing, we may not be able to send a notice for a couple of days. When that happens, we appreciate your understanding and patience with us!

    In addition, we regret that, in spite of our best efforts, our packages are sometimes delayed or lost in transit, especially to international destinations where delivery cannot always be fully traced, even with a "tracking number." In particular, foreign Customs offices occasionally put a "hold" on international orders and may not even notify you, the recipient, that they are holding your package. So if your international order doesn't arrive within a couple of weeks after we send you notice it has been shipped, you may want to first check with your local Customs office, to see whether they might be holding it there for some reason.

    IN ANY EVENT, WE CANNOT BE RESPONSIBLE OR LIABLE FOR ANY DELAYS IN SHIPMENT OR LOST-IN-TRANSIT SHIPMENTS! If you wish to insure your shipment, or make other, special shipping arrangements, contact us or phone our office.

    You should also put a note on your order if you have special delivery requirements or need us to meet a particular delivery deadline. If you don't let us know up front, we can't make sure your needs are taken care of!

    Q: What is your policy for international orders?

    A: We generally use the U.S. Postal Service (USPS) to ship all international orders, including Canada - they are cost-effective and efficient. The USPS Priority Mail International® level of service will get to you within 6 - 10 business days from the date of shipment. We do not offer the cheaper USPS First Class Mail International® level of service, because there is no tracking information provided to help us assure delivery; however, if you wish to use this option, please contact us or call our office.

    For orders of 1 lb. or less of vanilla beans only, we can use a special, flat rate USPS box with a current rate of $23.95. However, if your order is for greater than 1 lb. of vanilla beans, or includes vanilla extract of any size, we are not able to use this option. You must click on the link for the U.S. Postal Service and choose the Priority Mail International® rate.

    We can also ship using international expedited services through the USPS or other private courier services, such as FedEx or DHL. Again, please contact us or call our office to make special arrangements.

    Q: Do you have a retail store where I can buy your products or pick up my order in person?

    A: We do not sell through retail locations or distributors - that helps keep our costs and prices as low as possible. However, if you want to pick up your order at our Inglewood, CA warehouse, we can make special arrangements. We just need a minimum of 24-hours advance notice, so that we can make sure your order is packed and ready for you when you come by. Contact us or call our office to make arrangements.

    Our warehouse is located at 405 W. Manchester Blvd., Suite B (first office in front), Inglewood, CA 90301 (cross street: Inglewood Ave.). There is no "land line" telephone service at the warehouse, so either call our land line number below or Glenn on his mobile: 213-718-8111. All orders are COD - you will need to bring cash, check or a credit card with you to pick up your order.

    Now, with our "What You See is What You Get" pricing, you can truly compare our pricing with other websites and what you are charged in retail stores. Our goal is to deliver only the highest quality vanilla products at the best prices available. PERIOD!

    If we don't meet that goal for you, our valued Customer, please let us know. In fact, e-mail our president directly at glenn@amadeustrading.com -- because he wants to hear about it personally!

    Thanks for your business!!

    AMADEUS TRADING CO., LLC

    (*) We are also able to ship using UPS. If you have your own FedEx or UPS account, and want us to ship using your account number, please include a note with your order, or contact our office to make special arrangements. If you have already placed your order and included your account number in a note to your order -- or provide it to us subsequently -- we will refund the shipping charges to your credit card. Just to make sure, please follow up by filling out a contact form.

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    Amadeus Vanilla Beans
    7482 Denrock Avenue ~ Los Angeles, CA 90045-1022 ~ USA
    310-670-9731 ~ Fax: 310-670-7542 ~ Email

    © 2017 Amadeus Trading Co. All rights reserved.
    All trademarks and servicemarks are the properties of their respective owners.

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